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Choose from two ways to easily track your Crocs.com order.

Option 1: Log in to track your order

1. Visit Crocs.com and select ”Sign In” from the top navigation bar of the homepage. Sign In.

2. Enter your registered email address and password and click Sign In.

3. Under Order History, select your order number.

4. In the Order Details page, find the Track Shipment section and click the tracking number.

5. Your tracking information will display with the estimated delivery date and package travel history.

Option 2: Track with order number and name

1. Click the Order Status link in the footer section of the home page. Order Status.

2. Enter your order number and your email address. (Be sure to capitalize the CUS at the end of the number. For example: 00123456CUS.) Click Go.

3. In the Order Details page, find the Track Shipment section and click the tracking number.

4. Your tracking information will display with the estimated delivery date and package travel history.

Need help?

Contact Customer Service at 1-866-306-3179

Changing Your Order

Orders cannot be changed once they have been placed. If applicable, please cancel your order within 30 minutes of submitting the order or return the items and place a new order.

Canceling Your Order

You may cancel an order within 30 minutes of submitting. For information about refunds or exchanges, please see our return instructions.

Want to return or exchange an online item? Have your order number and billing zip code ready and follow our simple step-by-step instructions.

Steps include:

1. Enter your order number and email address in the returns portal.

2. Select the item(s) you’d like to return or exchange.

3. Letting us know the reason. No hard feelings!

4. Choose your preferred returns method:

a. Return or Exchange by mail:

i. Choose your carrier: We provide a printable pre-paid label for free returns through UPS. We do not provide free return shipping through any other carrier.

ii. Prepare your return: Pack the item(s) you’d like to return in the original bag, or any package available to you, with the provided packing slip. Print and attach your pre-paid return label if using UPS as your carrier.

Hint: No printer? UPS can print your return label for you. Contact your nearest UPS for more details.

iii. Drop off your return package at your chosen carrier

b. Return in store:

i. Check our store locator.

ii. Online Returns Portal: Enter your order number and email into the returns portal and select “Return in Store” to access and print proof of purchase.

iii. Bring your item(s) to your nearest Crocs store: Unworn and unwashed item(s) are eligible to be returned in store with your printed proof of purchase.

5. Await your refund

a. Returns in store: An immediate refund is administered.

b. Returns online: Please allow 10-14 days for refund to post to the original form of payment after we receive the package.

Please hold onto your tracking number for returning your package via mail. Crocs is not responsible return packages that are not received by our facility.

If you feel an item purchased at Crocs.com was damaged during shipping, please contact Customer Service for an exchange or refund within 30 days of arrival.

If the shipment tracking status shows "Delivered" and you are unable to locate the shipment we apologize for the inconvenience, but Crocs is not responsible for the shipment becoming lost or stolen. 

Incase your question wasnt found here make sure to visit our detailed FAQ page.