Privacy policy

PRIVACY POLICY

DOCO Pet

Last Updated: June 17, 2025

This Privacy Policy describes how DOCO Pet collects, uses, and shares your personal information when you visit or make a purchase from our website. Please read this policy carefully. By using our site, you agree to the practices described herein.

SECTION 1 — INFORMATION WE COLLECT

Purchase & Transaction Data

When you purchase from our store, we collect personal information you provide, including your name, billing address, shipping address, email address, phone number, and payment information.

Device & Browsing Data

When you browse our store, we automatically receive certain information about your device, including your IP address, browser type, operating system, referring website, and browsing behavior to help us improve our website and services.

Email Marketing

With your consent, we may send you emails about our products, promotions, store updates, and other information that may be of interest to you. You may unsubscribe at any time using the unsubscribe link included in our emails.

SMS / Text Messaging

By providing your mobile phone number and opting in, you consent to receive recurring automated marketing and transactional text messages from DOCO Pet. Message frequency may vary. Message and data rates may apply.

You may opt out at any time by replying STOP to any message. Reply HELP for assistance.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

SECTION 2 — CONSENT

How We Obtain Your Consent

When you provide personal information to complete a transaction, verify your payment method, place an order, arrange delivery, or return a purchase, we imply your consent to collect and use your information for that specific purpose only.

If we request your personal information for a secondary purpose, such as marketing, we will either ask for your express consent or provide you with an opportunity to decline.

How to Withdraw Your Consent

If you change your mind after opting in, you may withdraw your consent at any time by contacting us at: docopet@gmail.com

SECTION 3 — DISCLOSURE

We may disclose your personal information if required by law, regulation, legal process, or governmental request, or if you violate our Terms of Service. In such cases, we will only disclose what is required and, where legally permitted, will notify you.

SECTION 4 — SHOPIFY

Our store is hosted by Shopify Inc., which provides the e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify's data storage, databases, and application infrastructure on secure servers protected by industry-standard security measures.

If you choose a direct payment gateway, Shopify stores your payment information in accordance with PCI-DSS standards. Your transaction data is stored only as long as necessary to complete your transaction and fulfill legal obligations. For more information, please review Shopify's Privacy Policy and Terms of Service.

SECTION 5 — THIRD-PARTY SERVICES

We may use third-party service providers to assist in operating our website, conducting our business, processing payments, fulfilling orders, sending communications, and analyzing website traffic. These providers only receive the information necessary to perform their specific services.

Analytics

We use Google Analytics and similar analytics technologies to understand how visitors use our website and to improve customer experience. These services may collect information about your use of the site and your device.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their respective privacy policies.

SECTION 6 — SECURITY

We take reasonable precautions and follow industry best practices to protect your personal information from loss, misuse, unauthorized access, disclosure, alteration, or destruction. Sensitive information transmitted through our website is protected using Secure Socket Layer (SSL) technology and industry-standard encryption.

Data Breach Notification

In the event of a data breach that may affect your personal information, we will notify you and the relevant authorities as required by applicable law. We will take prompt steps to investigate and mitigate the impact. While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or electronic storage is completely secure.

SECTION 7 — COOKIES

Our website uses cookies and similar technologies to:

•        Remember items in your shopping cart

•        Save customer preferences and settings

•        Improve website performance and speed

•        Analyze website traffic and visitor behavior

•        Support marketing and advertising efforts

Do Not Track Signals

Our website does not currently respond to Do Not Track (DNT) signals sent by browsers, as there is no industry-wide standard for how these signals should be interpreted. Most web browsers automatically accept cookies, but you may modify your browser settings to decline cookies. Please note that disabling cookies may affect certain website functionality.

SECTION 8 — DATA RETENTION

We retain your personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, enforce agreements, and maintain business records. Transaction and return-related data may be retained for a longer period as required by tax and accounting regulations. When personal information is no longer required, we will securely delete or anonymize it where reasonably possible.

SECTION 9 — YOUR PRIVACY RIGHTS

Depending on your state, country, or region of residence, you may have certain rights regarding your personal information, including:

•        The right to know what personal information we collect

•        The right to access your personal information

•        The right to correct inaccurate information

•        The right to request deletion of your personal information

•        The right to opt out of certain data uses where applicable

California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know about the categories of personal information we collect, the right to request deletion, and the right to opt out of the sale of your personal information. We do not sell personal information to third parties.

EU/UK Residents (GDPR)

If you are located in the European Union or United Kingdom, we process your personal data on the legal basis of contract performance (to fulfill your order), legitimate interests (to improve our services), and your consent (for marketing communications). You have the right to access, rectify, erase, restrict, or port your data, and to lodge a complaint with your local data protection authority.

To exercise any of your privacy rights, please contact us at: docopet@gmail.com

SECTION 10 — CHILDREN'S PRIVACY

By using this site, you represent that you are at least the age of majority in your state, province, or country of residence. Our website and products are not directed at children under the age of 13, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will take steps to delete such information.

SECTION 11 — CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this Privacy Policy at any time. Changes become effective immediately upon posting on the website. If material changes are made, we will update the "Last Updated" date at the top of this policy and, where appropriate, notify users by email or prominent notice on our website. If our business is acquired or merged with another company, customer information may be transferred to the new owners to continue providing products and services.

QUESTIONS & CONTACT

If you would like to access, correct, amend, delete, or inquire about any personal information we hold about you, submit a privacy request, register a complaint, or obtain additional information regarding our privacy practices, please contact us:

DOCO Pet

Email: docopet@gmail.com

Website: docopet.com